Refund policy

We want you to be completely satisfied with your physical purchase from HVACforge. If you are not satisfied, we offer a straightforward return policy.

Return Window We have a 30-day return policy, which means you have 30 days after receiving your physical item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at hvacforgeproducts@outlook.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

• Defective or damaged items: HVACforge will cover the return shipping costs. We will provide a prepaid return shipping label.
• Customer Remorse (e.g., changed mind): The customer is responsible for paying the return shipping costs.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / Non-returnable items Certain types of physical items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.